Analytics to Manage Your Business

If you can’t measure it, you can’t manage it

Analytics to Manage Your Business2018-05-17T15:05:48+00:00
One of the biggest ways that TELCOR protects our investment is the monitoring, the analytics.
Goldie Mandella, Billing Operations Manager, Interpath Laboratory, Inc.

Business Analytics

Our goal is to provide you with unparalleled revenue cycle data with real-time intelligence, directly from the billing software solution. Our proprietary Decision Support infrastructure displays business analytics in a pivot grid making it easy to select and customize views with the parameters key to your performance indicators. The pivot grid allows drill-down functions to view the detail used to compose any specific revenue cycle metric. By client, procedure, payer, sales representative and more, you can easily analyze:

  • Payer Reimbursement
  • Profitability
  • Sales Trends
  • Claim Denials and Appeals
  • AR by Payer, Client or Patient Responsibility
  • User Productivity
  • Client Compliance
  • Utilization

This user interface gives complete control to adapt your billing reports as your key performance indicators change. These billing reports can automatically be delivered in Excel or PDF, to email or network share; how you need it, when you need it.

  • Pull real-time billing production data within TELCOR RCM via easy user interface.
  • Allow users to select specific data fields and apply search and filter parameters.
  • Sort and group data with export and automatic generation to Excel®, CSV or PDF.
  • Drill down to view the detail used to compose any specific revenue cycle management metric.
  • Customize analysis to meet your specific revenue cycle needs.
  • Change billing reports at a moment’s notice to adapt to changing KPIs.
  • Analyze your client sales by revenue or payments
  • Assess each client’s profitability to determine which clients did not meet billing performance objectives
  • Analyze sales production by region, territory, sales representative and more
  • Determine if you are getting paid what you expect
  • Analyze claim quantities and averages of expected, billed, allowed, paid and adjustments per payer
  • Review specific revenue cycle procedures to determine if payers are meeting contractual obligations
  • Proactively determine which payers have the greatest impact on your business profitability
  • Monitor turnaround time and expected reimbursement of claim denials
  • Pinpoint which payers you are having the largest problems with, which clients were the source of these issues and how productive your employees were in getting the denials resolved
  • Analyze advice codes and denial trends
  • Analyze success of your appeals processes
  • View real-time gross and net AR
  • View historical AR
  • Analyze AR aging by Post Date, Service Date, Submitted Date and Invoice Date
  • Customizable aging buckets
  • Measure user productivity based on more than 1,700 tracked system and user events
  • Assign productivity units to events to compare the relative work contribution of each employee
  • Compare team-to-team productivity
  • Effectively monitor timeliness of users correcting errors prior to claim submission
  • Effectively monitor timeliness and success of employees resolving claim denials