Features and functionality are constantly being developed based on customer requests, regulatory changes, updated payer requirements and the evolution of the ever-changing laboratory billing industry. New versions are provided at no extra charge; they are part of the annual service agreement. We release new versions to customer test systems accompanied with complete documentation detailing system changes. Once approved by the customer, the new version is implemented on the production system.
TELCOR implements a single-version philosophy to optimize service and ensure no customer will be left behind because their system is too customized to update. TELCOR RCM is designed to be used and configured to meet variable customer needs so it can be released to all customers. This commitment enables all customers to benefit from the requests of each customer. The single-version philosophy also allows us to provide responsive service, since our service analysts are knowledgeable about all system functionality.