Customer Service

Unlimited Support

Customer Service 2018-05-18T14:44:00+00:00
“I’ve been extremely pleased over the years with TELCOR service. You get someone on the phone right away and they’re always friendly and extremely helpful.”
Will Ivey, Vice President, Finance, MyGenetx Laboratory, LLC

Customer Service

TELCOR Customer Service provides the support you need as often as you need it. That’s why we provide unlimited access to our RCM support team. Our service analysts are available for troubleshooting, answering questions and providing configuration assistance. We don’t believe in charging our customers additional fees for customer service.

Real People & Unlimited Support

There is no substitution for human interaction when it comes to customer service. When you call, you will speak to a qualified service analyst without having to navigate through an automated phone system. Call as frequently as you need; unlimited support hours are included with your purchase.  You can also stay up to date on any service cases by instantly accessing the Customer Service Case Review workqueue, so you never have to wonder about the status of your case.

Extended Application Assistance

Our dedicated customer service team is available to help you beyond the initial implementation and basic troubleshooting. As your organization grows and changes, we work closely with you to assist with your evolving needs, such as setting up additional system functionality, focused training and creating data views to monitor your operation.

Annual On-site Reviews

As part of our service, we provide annual on-site visits to review your system ensuring it’s optimized for your organization’s revenue cycle management needs. We provide you with a report that includes recommended improvements, documentation of any product enhancement requests and other review observations. This review ensures the billing software solution is being maximized to meet your organization’s needs.

 

Contact Information

Phone:  855-489-1207

Email:  RCM.Service@telcor.com

Hours:  7 a.m. – 7 p.m. Central Time, Monday-Friday, except major holidays

After Hours:  An answering service will take your call, and a TELCOR service analyst will respond to you during the next available business hours.  Note: Version updates on production systems are performed after hours to ensure customer downtime is limited.