Implementation was done so well by the team that worked with us. I think to me has been the most impressive part of our relationship with TELCOR. They had project plans, timelines, associated due dates. I particularly love that because when you can assign responsibilities to people, it gets stuff done on time.
TELCOR has a dedicated implementation methodology leveraged for each customer’s installation. Our Customer Engagement team manages the implementation process and follows this dedicated methodology to assure there is no risk to cash as customers transition from their legacy system. This methodology delivers a customized, scalable system minimizing labor costs for many subsequent years.
Before the software is installed, our Customer Engagement team consults with you to perform a knowledge transfer of your business and workflow requirements. This approach allows us to determine where the greatest efficiencies can be gained and permit metrics to be captured in order to improve collections.
Our customers realize TELCOR is engaged in the success of their business. Project management of numerous tasks is defined. This includes sequencing project activities in a logical fashion and highlighting dependencies so the critical path to go-live and success is apparent and pitfalls are eliminated.
More importantly, the TELCOR Customer Engagement team serves as a trusted adviser on key business decisions before and after go-live. Our side-by-side assistance and strong project management allow you to achieve workflow efficiencies in areas of the billing process improving your bottom line in less than 12 months.