Our customers continue to provide the much needed support to fight COVID-19.  We are proud of these labs and the work they are doing responding to community and national needs to help control the pandemic. Thank you!

As you’re aware, COVID-19 testing has brought many challenges to labs, including:

  • Supply chain challenges for collection media and reagents
  • Operational impact driven by substantial increases in requisition volume
  • Adapting to the demands to process and bill for COVID-19

Ensuring labs are successful with the landscape and getting paid for the work being done, TELCOR has been supporting our customers as they navigate these challenges. As a powerful billing solution, the functionality and configurations available in TELCOR RCM has helped labs thrive.

TELCOR has been providing integral customer support as labs manage their COVID-19 testing offerings. By listening to our customers and having in-depth conversations about their needs, TELCOR was able to quickly add enhancements to further streamline the unique demands for COVID-19 billing.

Solving the Billing Challenges for SARS-CoV-2

To assist with analytics and reporting, SARS-CoV-2 can be defined as its own procedure type. Understanding trends for your COVID-19 testing and billing supports labs to quickly meet their customers’ needs.

Billing for uninsured patients (HRSA) presented a new challenge. To streamline the process, Service Type was added to the Company configuration and State Identification was added to patient Account Demographics. TELCOR has also enhanced inbound interfaces to allow receipt of State ID and Driver’s License Number. The Requisition Charge Review workqueue was updated to have all required columns for upload to the HRSA portal.

TELCOR deployed a new interface, providing labs the ability to process HRSA response files back into TELCOR RCM. Based on the HRSA response, the application automatically updates authorized patients with the HRSA payer and Member IDs, eliminating hours of manual labor.

Working Together

We are all working together to ensure success. Customers have been sharing information and best practices by using the TELCOR Discussion Board. We have been in touch with many customers across the country to help ensure their continued success. Together, we can rise above and solve problems. Together, we can swing hard at the curveballs and turn them into home runs. Together, because of our challenges, we will move into 2022 stronger and better providing real solutions that make a difference.





Wendy Baehne, Vice President, RCM Product Management, has 20 years of experience in laboratory revenue cycle management. She is currently responsible for TELCOR RCM product management, which includes working with customer requirements and managing the software development lifecycle for version updates.