Dedicated to Our Customers’ Success
Integrity and trust are at the core of everything we do as an organization. The support provided to our customers can’t be defined simply as implementation or service or support. It encompasses every facet of the customer journey. Each person at TELCOR is dedicated to your success so you never have to go it alone. Staying engaged throughout each step is what sets us apart from any other vendor—regardless of industry or product offering.
It is our promise to keep the application current which is driven by customer requests and industry demands. As daily users of the application, you understand the unique challenges of laboratory billing and collection. Annually, TELCOR invests millions of dollars in advancing our application with enhancements to improve efficiency and visibility. As of this year, 90% of customer enhancement requests have been accepted and 70%, more than 6,000 requests, have been released in a version available to our customers.