Lincoln, Nebraska – July 14, 2015 – TELCOR customers appreciate the dedication and focus provided throughout the TELCOR Revenue Cycle Management (RCM) implementation process. That service, coupled with industry demands that necessitate continuous quality improvement to remain profitable, has created the need for a position focused on continuous customer improvement. TELCOR is excited to announce the promotion of Marcia Kroll to a position of RCM Customer Liaison.
In this new senior position, Kroll will conduct on-site, current-state assessments and make reengineering recommendations for continued improvement in work processes. This will help organizations continue to achieve significant levels of improvement in quality, workflow efficiency and profitability utilizing the TELCOR RCM features.
“We have been offering this service for many years; each time we are on-site, we find ways for our customers to be more efficient helping them reduce expenses and increase collections,” said Deb Larson, RCM Executive Vice President. “Because of our expanded customer growth and extended services, we are dedicating resources to this initiative. Marcia is a natural fit for this critical role given her extensive business process management experience and expertise in laboratory revenue cycle management.”
TELCOR RCM solution is designed specifically for laboratories to help streamline back-office operations. Using automated rules and exceptions, facilities that implement TELCOR RCM appreciate the immediate benefits of “clean” data resulting in claims that can be quickly and efficiently processed.
“TELCOR RCM is highly configurable to meet the unique needs of virtually every laboratory,” Kroll said. “We have found that our customers appreciate the on-site assessments a few months after go-live so they can continue reengineering their revenue cycle processes, better understand the enhancements that have been implemented and offer guidance on additional tools, such as iLabBill® Client, that can help their business be more profitable.”
To discover how TELCOR RCM can continue to impact your laboratory’s profitability, contact Marcia at 855-489-1207.
TELCOR, celebrating its 20th year, is an industry leader in the laboratory revenue cycle management and laboratory point of care markets, providing unparalleled software products and services and exceptional customer support. TELCOR implementations are performed by clinically experienced, IT knowledgeable resources who understand each customer’s unique environment.