Lincoln, NE – April 2026
TELCOR is proud to announce the promotion Alexis Determan to Senior Implementation Analyst, RCM and Alyson Lyon to Technical Support Analyst, POC.
Since joining TELCOR as an Implementation Specialist in February 2023, Determan has consistently demonstrated hard work and a strong drive to learn. She has shown a willingness to take on any challenge during a project, continuously expand her knowledge of new functionality, and support those around her.
In her new role as Senior Implementation Analyst, Determan will continue to lead complex implementations, provide strategic guidance, and mentor others on the team.
Lyon has been a valued member of the POC Support Team since June 2022, consistently demonstrating the ability to manage a high volume of support issues while adapting to ongoing changes. She has set a strong standard for thorough and effective case documentation and approaches each issue with a focus on resolution and follow-through. Her willingness to dig deeper, ask questions, and take on challenges has made a meaningful impact on both the team and the customers we support.
In her new role, Lyon will build on her experience as a Support Analyst to identify patterns and perform trend analysis on recurring issues, helping drive more proactive solutions. She will also serve as an escalation resource for other teams, providing guidance and support to resolve complex or high-impact issues efficiently.