TELCOR Promotions - September 2025

TELCOR is proud to announce the promotion Amber Manry to Claim Resolution Lead, Revenue Cycle Services, Daniela Miller to Claims Resolution Supervisor, Revenue Cycle Services, Kaitlin Smith, Revenue Cycle Manager, Morgan Sullwold, Remittance Supervisor, Revenue Cycle Services, Jessica Foote, Remittance Team Lead, Revenue Cycle Services, and Kaly Ernst Supervisor, Front End Services.

Since joining TELCOR, Manry has been a tremendous asset to the Medicare team, bringing with her extensive medical billing experience. She consistently applies strong analytical skills to uncover and evaluate key customer trends, helping us better anticipate needs and improve outcomes.

Manry's enthusiasm, determination, and commitment to excellence make her a valuable leader as we continue driving process improvements and resolving issues for our customers.

Since joining TELCOR in September 2023, Miller has been an integral member of the Medicare team. She quickly identifies denial trends, investigates issues to resolution, and consistently demonstrates the qualities that strengthen our team and benefit our customers. Miller is detail-oriented, accurate, and thorough in her work. By seeking opportunities to learn and improve, she brings added value to the team and helps drive success.

In her new role as Revenue Cycle Supervisor, Miller will collaborate with customers and the Revenue Cycle Services team to ensure continued success for both our customers and TELCOR.

Over the past six years with RCS, Smith has steadily grown her career while making a lasting impact on both our customers and internal teams. As Remittance Supervisor, she took the lead on several key projects, provided valuable insights through customer trending, and helped identify opportunities to enhance both customer experience and internal processes. Smith not only implements solutions but proactively seeks them out, driving efficiency while sharing best practices with customers to support their success.

In her new role, Smith will continue to stay closely involved in onboarding new customers while also managing our Payer Enrollments Team.

Since joining TELCOR in 2019, Sullwold has demonstrated the dedication, reliability, and positive spirit we value. She consistently supports leadership on customer calls, provides steady guidance to her team, and approaches every challenge with persistence and a solutions-focused mindset. Sullwold has also built strong relationships with both her team and our customers, reflecting her commitment to quality and collaboration.

In her new role, Sullwold will not only lead and mentor team members as a supervisor but also independently manage customer relationships and serve as a primary point of contact for escalations.

Since joining TELCOR in 2023, Foote has been a key contributor to the success of several complex customers and projects. Her clear, professional communication and strong ability to manage large initiatives have made her an invaluable member of the Remittance Team. She consistently goes above and beyond expectations, bringing both dedication and excellence to her work.

In her new role as Team Lead, Foote will provide hands-on support to her team while continuing to uphold the high standards of TELCOR service. She will work closely with customers to ensure successful outcomes and drive continued growth.

Since joining TELCOR four years ago as a Data Entry Specialist, Ernst has continued to grow and gracefully adapt to each new role. As a Team Lead for the Front End team, Ernst has been involved with monitoring customer workflows, keeping SOPs current, and assisting with team meetings. Ernst has also taken the lead on training the Patient Services team and has worked closely with leadership to improve our training processes.

In her new role, Ernst will continue leading trainings and driving process improvements for Front End workflows. She will also assist in managing the Patient Services Team and represent the Front End team on customer calls.

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Amer Manry
RCS

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Daniela Miller
RCS

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Kaitlin Smith
RCS

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Morgan Sullwold
RCS

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Jessica Foote
RCS

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Kaly Ernst

RCS