The middleware built only for point of care.
Every device.
Every operator.
One platform.
Device vendors sell middleware that ties you to their analyzers. TELCOR QML is independent point of care middleware, connecting 160+ device types across every facility you operate, backed by US-based support from people who know POCT.
- 160+ device types on one platform, across hospitals, clinics, physician offices, and urgent care
- Operators float. QML tracks them, competency documented on the CLIA cadence
- Always inspection-ready, automated compliance documentation and management by exception
58%
—
OF US HOSPITALS USE TELCOR
160+
—
DEVICE TYPES SUPPORTED
1M+
—
DEVICE CONNECTIONS
2,800+
—
HOSPITALS & AMBULATORY SITES
97%
—
CUSTOMER RETENTION
30+ YRS
—
SERVING LABS SINCE
How many competency records is your team tracking by hand?
Slide to your operator count, then to the device types each operator uses, because competency is documented per operator, per device type. A nurse who tests glucose and iSTAT carries a separate record for each. At survey time, you need proof of every single one.
Why do hospitals switch to TELCOR QML?
Point of care testing happens everywhere except the lab, and your device vendor's middleware only sees its own analyzers. QML was built for the whole program, independent of any device or LIS brand.
Connect every device without lock-in
The only POC middleware from a vendor independent of device and LIS ownership, so your middleware never dictates your analyzer purchases.
- 160+ device types, uni- and bi-directional
- New device interfaces delivered in as fast as 30 days once developed
- ADT, Order & Result interfaces to your LIS/EMR
Track every operator, everywhere they float
Operators move across facilities; their certifications don't follow on spreadsheets. QML tracks certification and competency in one place, on the CLIA cadence.
- Competency documented: initial, six-month, annual
- eLearning & LMS/HRIS integration
- One record per operator across all sites
Prove compliance on demand
When the surveyor shows up, the proof is already assembled, not scattered across binders, spreadsheets, and device printouts.
- Automated alerts & management by exception
- Unlimited data mining, patient & QC results
- Comprehensive reports for statistics & inspections
Proof, not promises
Thirty years in point of care, more than half of US hospitals, and a support line answered by humans who know POCT, around the clock, all year.
"TELCOR understood our needs and built exactly what we required. Other vendors showed us software; TELCOR focused on solving our workflow."
LABORATORY PROGRAM COORDINATOR — LARGE REGIONAL HOSPITAL
"TELCOR helped us identify a reagent lot issue before the vendor's notice, allowing us to isolate it quickly."
ACCREDITATION MANAGER — MAJOR DIAGNOSTIC CENTER
100%
—
Vendor-Neutral, Independent Of Device Vendors
24/7/365
—
US-BASED SUPPORT, ANSWERED BY HUMANS
$0
—
EXTRA COST FOR SOFTWARE UPDATES
Unlimited
—
DEVICES PER LICENSED FACILITY
Everything, Everywhere Point of Care.®
160+ device types. Finally, one platform.
30 minutes. Tailored to your POC program. No obligation.
TELCOR: A Great Place to Work™
TELCOR customers see the value of choosing a vendor who has been recognized as a Great Place to Work. This prestigious certification is based on direct feedback from TELCOR employees, reflecting their positive workplace experiences. With decades of POC and RCM leadership, customers trust TELCOR for our transparency, responsiveness, and ability to turn complex processes into reliable measurable financial performance. It's not just software, it's a team committed to elevating every facility it serves.
-
TELCOR
Collections Performance
6-12% Increase, Up to 95% of Allowed AmountsOwnership Model
Client-Owned License, No Percentage of CollectionsDenial Management
Highly Configurable Rules EngineCustom Billing Rules
Payer-Level Configuration Tailored to Lab WorkflowsReporting & Analytics
Real-Time Dashboards; Client-Editable ReportingImplementation Support
Red-Carpet Rollout; Consistent Team Through Go-LiveSystem Flexibility & Ease of Use
Built with Lab Input for Practical UseClearinghouse Integration
Works with Client's Preferred ClearinghouseCustomer Support Responsiveness
Direct Responsive Access to Billing ExpertsPricing Transparency
Clear, Upfront Licensing and Billing -
Vendor 1
Collections Performance
Strong, but Proprietary Metrics; Varies by ClientOwnership Model
Revenue Share (%) ModelDenial Management
Advanced Tools with Payer-Specific Denial WorkflowsCustom Billing Rules
Some Customization, Often Requires Vendor InvolvementReporting & Analytics
Rich Reporting, But Not Always Client-AccessibleImplementation Support
Scaled Support Model; Varies by Client SizeSystem Flexibility & Ease of Use
Powerful but Known to be Rigid and ComplexClearinghouse Integration
Limited to Preferred Vendor PartnersCustomer Support Responsiveness
Tiered Model; Slower Response Times ReportedPricing Transparency
Opaque Pricing Tied to Revenue Share and Additional Fees -
Vendor 2
Collections Performance
Competitive but Variable; Depends on ConfigurationOwnership Model
Mix of License & Revenue Share Depending on Client SizeDenial Management
Good tools but less flexible without custom developmentCustom Billing Rules
Custom Rules Available But Less Client-DrivenReporting & Analytics
Strong Executive Reporting; Varies by ImplementationImplementation Support
Mixed Reviews Depending on Contract and Internal ResourcesSystem Flexibility & Ease of Use
Flexible, but Often Requires Vendor-Led ChangesClearinghouse Integration
Supports Multiple, but Integrations can be ComplexCustomer Support Responsiveness
Mixed Experience Based on Assigned Support TeamPricing Transparency
Generally Transparent, but Variable Across Agreements
Questions labs ask us most
Will TELCOR QML work with our devices?
QML connects 160+ device types across hospitals, labs, and clinics. If you use a device we have not interfaced yet, we evaluate it at no cost, and once an interface is developed it can be delivered in as fast as 30 days. New device types are licensed per facility. Bring your device list to the demo and we will go through it together, timelines included.
We're on our device vendor's middleware. Is switching painful?
Switching is what we do. Because QML is vendor-neutral, migrating doesn't force any change to your analyzers, your devices stay, the lock-in goes. Our team guides the transition, and implementation activities are included in the license until you're live.
Does QML replace our LIS or EMR?
No, it connects to them. QML automates workflows through ADT, Order, Result, and eLearning interfaces to your LIS, HIS/EMR, LMS, and HRIS, so POC results and operator data flow into the systems you already have.
How does operator competency tracking work?
QML maintains one record per operator across every facility they work in, tracking certification and competency on the CLIA cadence, initial, six-month, annual, with eLearning integration for training. When a surveyor asks for proof, it's a report, not a scavenger hunt.
What does the license actually include?
QML is a perpetual license with annual support, not a forced subscription. Implementation is included until live data processing begins; support includes troubleshooting, training, and version updates at no additional cost, with unlimited devices per licensed facility. New device types carry a license cost per facility, quoted up front.
Is our data secure?
QML is deployed on your servers in your designated data centers, with AES-256 database encryption, TLS network protection, IP whitelisting, annual independent penetration testing, and structured failover and backup procedures.
Running POC across a whole health system? That's exactly what QML is for.
One implementation scales across every hospital, clinic, physician office, and urgent care you operate, multiple time zones included. Operators, devices, and compliance unified across the organization, on a perpetual license with unlimited devices per licensed facility.