Efficient Operator Management for Point of Care Testing

Many LIS/EMR systems are built for employment and education not for real-time control of who can touch a device and run a patient test. They can tell you whether someone completed training, but they can’t enforce that status at the device.

TELCOR sits in the middle of your POC ecosystem: it connects operator status from LIS/EMR systems directly to your devices and locks or unlocks access in real time. That means your competency data doesn’t just live in a database, it actively controls testing at the point of care, which is what CLIA, CAP, and the Joint Commission really care about.

Vendor portals work fine until you have more than a couple of device types or sites. Each device family has its own portal, rules, and workflows, which forces POC teams to manage operators in silos and reconcile everything manually for audits.

TELCOR gives you one source of truth across all connected devices, regardless of manufacturer. You define rules once, manage operators once, and let TELCOR push the correct access to every device. That’s a huge difference when you’re trying to prove system-wide compliance in a multi-hospital or enterprise environment.

Inspectors don’t just want to hear you say operators are competent. They want to see that your system prevents non-competent staff from running tests. TELCOR provides both sides of that story.

You can show a complete, time stamped record of operator training and competency, and demonstrate that devices are configured to lock out expired or unauthorized operators automatically. Instead of pulling spreadsheets and screenshots from multiple systems, you can walk an inspector through one platform that ties operators, devices, and test activity together in a way that’s easy to follow and hard to argue with.

When an operator approaches expiration, our system will flag them in advance for renewal, and once they expire, their access is automatically removed on connected devices according to your policies.

That means no more “we forgot to remove access” moments. You decide the rules (grace periods, notifications, required competencies) and we enforce them consistently across your entire point of care footprint, without relying on someone remembering to update a spreadsheet or portal.

Yes. Our system was built for exactly that scenario — health systems that start with a few device types and grow into complex, multi-facility POC programs. Because we are vendor and device-agnostic, you can add new device types, new departments, or new hospitals without reinventing your operator management process every time.

You maintain one governance model, one set of operator rules, and one place to manage access. TELCOR handles the complexity behind the scenes, so scaling your point of care program doesn’t mean scaling your administrative chaos along with it.