Device Connectivity
QML® receives and reports results from 160+ different device types that perform testing outside the traditional lab setting: bedside, ambulatory, standalone ED units, clinics, and physician offices.
TELCOR has been trusted over the last 30 years by more than 57% of the U.S. hospitals to support their ever-growing point of care testing programs both inside and outside the walls of the hospitals. This is why TELCOR is Everything, Everywhere Point of Care.
QML® receives and reports results from 160+ different device types that perform testing outside the traditional lab setting: bedside, ambulatory, standalone ED units, clinics, and physician offices.
QML delivers real-time visibility through alerts, dashboards, and targeted result exceptions. It also streamlines operator management with flexible certifications and automated recertification.
QML automates operator, patient, order, and result workflows by pulling data from LMS, HRIS, HIS/EMR, and LIS systems. This removes manual entry, keeps records current, and supports all result types across multiple systems.
Point of Care testing device types come in all different shapes, sizes, configurations, and capabilities each unique to their intended use. For each device type, TELCOR builds custom communication and setup modules to accommodate their unique characteristics, and then brings all disparate results together into a common middleware platform for ease of management and use. Some customers may have one device type and some have more than 20 different device types used throughout their organization.
QML brings disparate device type results together along with data from the host systems to complete the point of care picture. It provides unlimited data mining, patient and QC result management, comprehensive reporting for statistics and metrics, and hundreds of configuration options allowing each QML system to be configured to meet the unique requirements of each customer’s point of care testing program. It also features automated alerts, dashboards, management by exception, automated operator and patient lists to devices, operator testing privileges and certification tracking.
Extensive integration with host systems unique to each customer include ADT, Order, Result, and eLearning interfaces that run unattended 24 x 7 x 365. ADT and Order interfaces validate patient IDs entered on the device before sending results to the LIS/EMR. Unvalidated patient IDs remain in QML for review, resolution and resending. Solicited and Unsolicited Result interfaces then electronically send results to the LIS/EMR for posting to either an existing order or creation of a new order with automatic result posting. eLearning updates competency records from the Learning Management System (LMS) and/or a Human Resource Information System (HRIS) to seamlessly and automatically be included in an operator’s recertification process.
The only point of care middleware vendor not owned by a device or LIS vendor.
U.S.-based customer support hotline available 24x7x365 and answered by people, not an automated attendant.
Solution that accommodates multiple time zones on a single QML implementation.
Ability to scale across the healthcare delivery spectrum from hospitals, to clinics, physician offices, urgent care, free standing ER, and more.
Customer-hosted on customer-sourced server(s) in designated local, commercial, or private data center(s).
Perpetual license and annual support pricing model.
Thoughtful and unique architecture allowing components to be upgraded without dependence on a full QML user interface upgrade.
Of U.S. Hospitals.
Customer Retention Rate.
Device Connections.
Administrative Coordinator,
Southwest Missouri Integrated Health System
Laboratory Program Coordinator,
Large Regional Hospital
Not all POC middleware vendors deliver the same depth, flexibility, or long-term value. While many appear similar on the surface, their differences become clear once you look at how they handle device independence, data volume, automation, scalability, and support. It’s worth evaluating every factor that affects growth and day-to-day operations rather than focusing only on price.
| TELCOR | Vendor 1 | Vendor 2 | |
|---|---|---|---|
Vendor-Neutral Connectivity |
Full Device Independence |
Full Device Independence |
Full Device Independence |
Device Integration Speed |
As Fast As 30 Days |
Slower for Non-Vendor Devices |
Requires Vendor Certification |
Real-Time Result Reporting |
Seamless HL7 Output to LIS/EHR |
Available |
Available |
Automation & Workflow Rules |
Highly Configurable |
Moderate Customization |
Predefined Rule Sets |
Manual Result Entry Support |
Intuitive Manual Entry Options |
Limited |
Limited |
Scalability Across Locations |
Proven in 2,600+ Facilities |
Limited |
Limited to Devices |
Customer Support & Service |
Hands-On |
Tiered, Vendor-Style |
Varies |
Implementation Flexibility |
No Need to Buy New |
Lacking |
Lacking |
Custom Report Building |
Built with Client Collaboration |
Limited |
Limited |
Total Cost of Ownership |
License Ownership, Cost-Effective |
Subscription 7 Device-Locked Fees |
High-Cost Integrated Model |
Vendor-Neutral Connectivity
Full Device Independence
Device Integration
Speed
As Fast As 30 Days
Real-Time Result Reporting
Seamless HL7 Output To LIS/EHR
Automation & Workflow Rules
Highly Configurable
Manual Result Entry Support
Intuitive Manual Entry Options
Scalability Across Locations
Proven In 2,600+ Facilities
Customer Support & Service
Hands-On
Implementation Flexibility
No Need To Buy New
Custom Report Building
Built With Client Collaboration
Total Cost Of Ownership
License Ownership, Cost-Effective
Vendor-Neutral Connectivity
No Full Device Independence
Device Integration
Slower for Non-Abbott Devices
Real-Time Result Reporting
Available
Automation & Workflow Rules
Moderate Customization
Manual Result Entry Support
Limited
Scalability Across Locations
Limited
Customer Support & Service
Tiered, Vendor-Style
Implementation Flexibility
Lacking
Custom Report Building
Limited
Total Cost Of Ownership
Subscription 7 Device-Locked Fees
Vendor-Neutral Connectivity
No Full Device Independence
Device Integration
Requires Siemens Certification
Real-Time Result Reporting
Available
Automation & Workflow Rules
Predefined Rule Sets
Manual Result Entry Support
Limited
Scalability Across Locations
Limited to Devices
Customer Support & Service
Varies
Implementation Flexibility
Lacking
Custom Report Building
Limited
Total Cost Of Ownership
High-Cost Integrated Model
Explore white papers, guides, and insights designed to support your point of care success.
Is QML a SaaS model?
No, QML is sold as a license and support model, which includes a one-time perpetual, revocable license and associated annual support. QML resides on customer sourced server(s) in customer designated local, commercial or private datacenter(s), which could include the TELCOR data center for a hosting fee. A license is purchased for infrastructure (e.g. Base, ADT, Order, Result interfaces) and for each device type and facility/ambulatory location using a device type. Support for each active device type and facility/ambulatory location renews annually, meaning you can cancel within the year and the support for that device type and facility/ambulatory location will not appear on the following year’s renewal!
What is included in a License?
All implementation activities conducted from the time TELCOR receives an order until the time when live data is first processed into QML (e.g. inbound host interface, like orders) or from QML (e.g. a new device type adding to an existing result interface).
What is included in Support?
A call answered 24 x 7 x 365 by a human and then routed to a member of the TELCOR support team. Support includes all of the following at no additional cost:
Can I add devices without additional cost from QML?
Yes! You can add an unlimited number of devices to an already licensed facility/ambulatory location without TELCOR/QML costs. A new facility and/or ambulatory location for an existing device type does require a license and associated support for that new location.
When can I cancel a device type connection?
Since support for each active device type and facility/ambulatory location renews annually, you can cancel anytime within the year and the support for that device type and facility/ambulatory location will not appear on the following year’s renewal!
What if I have an instrument that is not on your list?
TELCOR will perform an evaluation based on manufacturer provided specifications for connectivity to that instrument (device type) at no cost to you! If the instrument is determined to be interfaceable, TELCOR will develop connectivity to that instrument at no additional cost to you, simply purchase a license and TELCOR will schedule development of connectivity upon receipt of an order for the associated license and support.
Do I have to wait for a new QML version to add a newly developed device type?
No! QML’s unique device connectivity was developed to accommodate the following or scenarios of the like:
How many hospitals and ambulatory care areas can we add?
The number of both device type and hospitals/ambulatory care areas on a single QML is unlimited. Each one requires a license, however there is no limit to the number that may be added. TELCOR will recommend the server(s) configuration based on the annual sample volume for each device type and the sample retention you plan to keep in your active QML database.
What is the QML security posture?
Point of care testing systems operate within a healthcare technology landscape where cybersecurity threats, evolving data protection standards, and complex network environments are a growing consideration for organizations. TELCOR designed QML as a highly configurable system that protects sensitive information, maintains operational uptime, and supports compliance with security expectations across healthcare IT. We have included technical safeguards, operational controls, and continuity mechanisms built into QML of which include but are not limited to AES-256 database encryption, TLS-secured network communication, IP whitelisting, annual independent penetration testing, high availability database options, application failover strategies, and structured backup and recovery workflows. View More.
Talk to us today to see how TELCOR empowers hospitals and labs to unlock greater efficiency, accuracy, and financial success.