TELCOR Promotions – March 2025

Lincoln, NE – March 2025

TELCOR is proud to announce the promotion of Mary Harms, Special Project Manager, RCM Education, Amy Weatherl, Director of Customer Engagement, POC, Lacey Smith, Claims Resolution Specialist, RCS, and Kaylea Scdoris Claims Resolution Lead, Medicaid Team, RSC

Since joining in 2003, Harms has consistently embodied TELCOR’s values of integrity, dedication, collaboration, passion, innovation, and acceptance while adding her own unique value of compassion.

Harms has been instrumental in helping the education team achieve its goals for new and existing employees while providing valuable training and support to customers on complex RCM projects. She is committed to equipping employees and customers with the tools they need to succeed and has played an instrumental role in developing those resources.

In her new role, she will take the lead on projects that will innovate our training processes, optimizing knowledge sharing with new employees and customers, and provide the stability and leadership that comes from her extensive experience and deep understanding of our software and laboratory billing requirements and processes.

Since joining the TELCOR POC team in 2016, Weatherl has been a strong advocate for our customers. She quickly became the gold standard for POC Project Analysts, earning the trust of several large customers before transitioning to the Customer Engagement team in 2023. Weatherl has played an active role in improving and streamlining processes across both teams, consistently demonstrating professionalism and earning the respect of colleagues and customers.

In her new role, Weatherl will continue to manage the POC Customer Engagement team and drive customer success. This role is essential in supporting customer loyalty, as reflected in our 97% retention rate.

Since joining TELCOR in September 2021 as a Patient Service Representative, Smith has continued to grow and make a meaningful impact. She is a dedicated team player, always willing to support customers when needed, doing so with an optimistic outlook.

Smith is detail-oriented, consistently delivering high-quality work and demonstrating outstanding interpersonal skills. She has worked diligently and has shown exceptional commitment by taking the initiative to meet with her Team Lead and Supervisor for training, which has greatly enhanced her skills and contributions to the team.

In her new role, Smith will support RCS customers by managing payer rejections and denials, analyzing trends, and identifying opportunities to improve efficiency and outcomes. Her efforts will contribute to both customer success and the overall effectiveness of RCS operations.

Since joining TELCOR, Scdoris has consistently demonstrated leadership by assisting with complex questions and always being willing to support her team. Her deep understanding of the system and Medicaid policies, combined with her positive attitude and collaborative approach, make her an excellent fit for this new role.

In her new position, Scdoris will work closely with the Medicaid team across multiple clients to ensure accuracy and efficiency. She will also play a key role in training and developing staff while implementing effective payer strategies to drive success.