Customer Support

Delivering on our promises every day

Customer Support2017-12-15T12:09:32+00:00

Customer Support

TELCOR Revenue Cycle Services (TRCS) optimizes collections and fulfills your revenue cycle.  It is a hybrid solution allowing you and TELCOR to work as a team.  TRCS Customer Support provides your organization the assistance you need as often as you need it. Our Billing Specialists are available for troubleshooting, answering your questions and configuration management. We don’t believe in charging customers additional fees for customer support.

Real People & Unlimited Technical Support

There is no substitution for human interaction when it comes to service. When you call, you will speak to a qualified TELCOR Billing Specialist without having to navigate through an automated phone system. Call as frequently as you need; unlimited technical support hours are included with your service.  We will also assist with regulatory updates and periodic system reviews.

Client Services

You will retain your Client Services responsibilities responding to client and patient calls about their services, as well as obtaining missing information required to bill.  These responsibilities are easily performed using TELCOR RCM to complete information on client and patient accounts, and automates sending requests to clients for missing information.  Maintaining direct contact promotes strong relationships with patients and clients while allowing full control of your branding and messaging.

Expert Billing Specialists

The TRCS Support team each have medical billing experience and understand the unique challenges of laboratory billing.  TRCS Billing Specialists perform revenue cycle responsibilities for laboratory billing including, but is not limited to:

  • EDI payer enrollments
  • Correcting specific errors prior to bill generation
  • Creating and sending bills
  • Posting remittance
  • Reconciling remittance to bank deposits
  • Correcting and resending claims
  • Performing 1st and 2nd level appeals
  • Delivering automated, customized reports for comprehensive visibility
  • Billing from the most recent version of software

Additionally, you have the opportunity to leverage the robust TELCOR RCM application to do your own client billing or have TELCOR do it for you.

Extended Assistance

Our dedicated Support team is available to help you beyond the initial implementation and basic troubleshooting. As your organization grows and changes, we work closely with you to assist with your evolving needs, such as setting up additional system functionality, focused training and creating data views to monitor your operation.  Once your organization achieves expected goals and is ready to be independent, TELCOR will assist with a seamless transition to our Software as a Service (“SaaS”) solution.

Contact Information

Phone 800-856-1607
Email RCM.TRCSBilling@telcor.com
Hours 7 a.m. – 7 p.m. Central Time, Monday through Friday, except major holidays
After Hours An answering service will take your call and a TELCOR Billing Specialist will respond during the next available business hours.