The process for registering patients for billing of COVID-19 testing to the HRSA payer is currently backlogged. The patient registration process was returning ID numbers within a day or two of the request. Optum is now projecting this will take closer to 2-3 weeks to register patients. This delay in registration leads to a delay in billing and, in turn, a delay in reimbursement. There is no proposed resolution or catch-up date being provided by Optum.
For more information, please contact Marketing, 402-489-1207.
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