Always-On Support

Integrity and trust are at the core of everything we do as an organization. The support provided to our customers can’t be defined simply as implementation or service or support. It encompasses every facet of the customer journey. Each person at TELCOR is dedicated to your success so you never have to go it alone. Staying engaged throughout each step is what sets us apart from any other vendor—regardless of industry or product offering.

Software Installation and Upgrade

A specialized and dedicated team performs all QML associated software installations. They begin new customer implementations with the setup and maintenance of remote connectivity establishing the lifeline to our customers. With detailed instruction sets, they perform all initial software installation, upgrades to the QML application, upgrades to all device connectivity as well as host system interface components, migration to new OS and server(s).

Project Implementation

With a dedicated team of project analysts, TELCOR pioneered remote implementations and continues every day to refine our processes to make sure every project is completed efficiently and as effectively as possible. We work from a set of well-defined and standardized tasks that are customized to the customer’s unique environment and their available resources. Every project succeeds, whether a new QML implementation, add-on device type, replacement device type, replacement host system interface, QML consolidations, or adding host system interfaces such as eLearning.

Hot-Line Support

Our support team is always available—24 x 7 x 365. Our standard office hours are 7 a.m. – 7 p.m. Central Time and you will always get a real person to answer the phone—not an automated phone tree to figure out where you should be routed to for assistance. After-hour support is always available, too—overnight, weekends, and holidays. We’re always here for our customers.

Supplemental Support

Our newsletters share QML updates, best practices, newly connected devices, webinars, events, and more. Customers are also able to access an online portal which has device tips, version summaries, and training resources. And at least twice a year, we have interactive, online workshops and webinars for training and best practices.