Our Commitment to You
Our commitment to customers is to evolve our service as the industry continues to change. Our billing specialists are best-in-class. Customers have unlimited access their dedicated Client Services Coordinator, our leadership, and our team members for configuration management, questions, training, and product information. We can also provide on-site visits to help optimize your billing and use of the application.
Additionally, monthly enhancement review surveys are available to all customers and we host an annual User Conference for additional training, review of product plans, and discussions to exchange ideas.
All reporting is real-time and dynamic. Executives can review operational and financial metrics to make sound business decisions. We understand this information is vital to your success and, as your trusted vendor, we are committed to providing current and user-friendly reports and software to accomplish this goal.
Software Upgrades and Enhancements
Software features and functionality are constantly being developed based on customer requests, regulatory changes, updated payer requirements, and the evolution of the ever-changing laboratory billing industry. TELCOR RCM is designed to be used and configured to meet variable billing scenarios to ensure it meets the unique nuances of payers and customers. The billing team always uses the most current version to ensure improved collections in response to industry changes.